Unplug your webcam, then plug it back in.If the issue persists, please try the following: Make sure that CamEngine (or Teams, Zoom, etc.) is checked on the right.Find the app you want to use and ensure that ON is selected.CamEngine, Teams, Zoom) that have the option for accessing your webcam’s video. Here you’ll find a list of all apps (e.g.Under “App Permissions”, click “Camera.”.Click the gear icon and select “Windows Settings.”.Click the Windows icon at the bottom left.Some programs, such as Discord, Microsoft Teams, and Zoom, hide in the taskbar when closed, so make sure you have fully exited.Ĭheck that your camera is enabled for use on your computer. Check if any other programs are running and using your webcam’s video. Your webcam’s video can only be accessed by one program at a time. How can I fix it?ġ. Check if your webcam is being used by another application. If you have tried all the above suggestions and are still encountering problems, please contact AVerMedia’s technical support team via this link: My video feed is blank. Adjustments made in CamEngine will not change the resolution/frame rate in the third party application. If you have selected CamEngine as the video source in a third party application, the resolution/frame rate must be adjusted within that application. Lowering the incoming resolution or frame rate helps your PW313D use less USB bandwidth. If two ports are occupied by high bandwidth devices such as capture devices, external hard drives, or webcams all available bandwidth may be used, leaving inadequate bandwidth to properly display your webcam’s video.ģ. Reduce source resolution or frame rate Pairs of USB ports often share resources. Try disconnecting any other USB devices from your computer, or connect them to different ports. These are the technical specifications of PW313D DualCam.Ĭheck that you are using the Type C to USB cable that was included with your webcam RAM: 16 GB or more Tutorial Guide How can I set up my CamEngine 4 in the Software? Intel® Core™ i7 7th 2.8GH 4 core or better Intel® Core™ i5 10th 1.6GHz 2 core or better NVIDIA® GeForce RTX 20 or 30 Series, or NVIDIA® RTX professional GPUs, or NVIDIA® Quadro RTX
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